Tom's Pro Bike at 9430 Transit Road, East Amherst, New York.

The best! Professional and friendly. Honest and trustworthy. Not looking to sell but to help.

I love bikes. I have been riding one since I was 5. My current bike was a $150 one from Walmart and that was bought about 12 years ago. Even then it lasted me a long time . The brakes stopped working and I had a hard time around intersections . It was time for a new bike. I went to the store and Tony showed me multiple bikes. I was interested in a mountain bike. ( Disk brakes are my weakness ). But it was priced at the high end . I left the store, trying to find a better deal. I looked at Amazon , where they had the very expensive bikes ($1500 and up) with promising reviews but also cheap ones with scathing reviews. Bikes at Bert's started at $1600 but they were of very high quality ( carbon fiber all throughout. )

I am a college student so finances are often tight throughout the year. Even then I selected the bike that I initially liked. I explained my situation to Tony, who was sympathetic, but could not offer me a deal. He did offer me a free bottle and a container for it, which sounds good but was actually very cheap . I didn't understand how a high end bike could be paired with cheap accessories. It felt like an insult. Usually when I buy something high end, I feel confident that I will have perks that will make the transaction well worth the trouble ( thank you Ziegler Honda!) But here I was , buying a high end bike with a bottle that Aldi would give away!. Another wierd thing is that I was given the floor model, which isn't the norm. I have bought bikes for my siblings many times and all places offer a packaged bike which is assembled for you . This ensures that the bike is brand fricking new but Tom's gave me a bike that may have been ridden by countless people as thier test drive. ( Lord knows how much stress they put on the bike ) . I asked them to Clean it for me because it was very dirty. The tires looked like someone had repeatedly hard-braked ( to test them out. ) I inquired about it but Tony answered that he wanted to assure me that the bike was assembled last week. I asked to see some sort of documentation and he said that such papers don't exist. ( You are a business , you are required to record every single thing. ) I walked away from the store. And was very dissatisfied.

Here I was . With Amazon and thier scathing reviews. With Bert's and thier very expensive bikes. And with Tony and his false promises. I needed a new bike and took a leap of faith with them. I bought the bikes, together with the cheap accessories. I just hope thier products don't cause me any more resentment. I love bikes but this experience is the only one where I leave it all to faith.

There are good sides to this experience. Tony was a complete professional. He answered all questions completely and did do his job professionally. You can't get that with Amazon and God forbid that you get a damaged product, thier return process for large shipments is horrendous and expensive! .

If this bikes lasts long, I will be very loyal with Tom's. If not, then Oh well, when life gives you lemons, you ride it out ( no pun intended ) .

To the person reading this, make sure that you plan your purchase ahead of time, so that you have the option of have a freshly assembled bike for your use.
To the business owners , please read this review and try to correct these bumps. You guys are much better than walmart and others in your business. But I expect complete satisfaction if I am to pay top dollar for your products.