Enterprise Rent-A-Car at 5817 Transit Road, East Amherst, New York.

I was shocked today at the horriable service and customer care I experienced at the East Amherst Enterprise. If it were possiable I would give zero stars.

My husband travels frequently for work and has used enterprise for 20 years. He reserved a car for 10am today through Monday to attend a conference in Toronto. This morning he had a meeting go over (a common thing that happens in many businesses) I offered to help save him time by picking him up and rushing him over to the enterprise to grab his car and head to the conference.

We arrived at 11am and were informed that they had given the car ,he reserved,away. They informed us it was our fault for being late and that there were no available cars till 1pm.

They did not call to let him know they were giving away his car, they didn't offer to call any other branches to try and get him a car, a near by fellow customer literally had to suggest they do that bf they bothered to do anything to help, they called only one other branch and then told us we should have been there on time. The staff was incrediably rude.

My husband called the district manager to explain what happened only to find out he had been at the branch we were at the entire time, heard what was happening and chose to stay hiddden to do nothing.

He told my husband over the phone he could find him something, he then called back 10 min later and told him, no there was nothing and he should have been on time.

My husband was late for the conference and had to take our family mini van full of goldfish crubs and all.

There was no apology, no offer to discount, no offer to help, no understanding that a call would have been nice to see if he still needed the car before they gave it away, and absolutely no kindness or concern for the customer.

If a company is going to cancel someone's reservation and leave them stranded then why would there not be a call before doing so? How about a window of time they can get the car in? Even a fee if the reservation is not filled would have been a better option then being stranded with no option. The company could have a period the car sits be longer then an hour! Common sense customer service is completely absent at this branch of enterprise and apparently even through out the district. Our 20 year relationship is over.